{"id":7489,"date":"2023-07-07T05:55:32","date_gmt":"2023-07-07T05:55:32","guid":{"rendered":"https:\/\/dev.ftxidentity.com\/custom-development\/?p=7489"},"modified":"2025-03-21T05:31:46","modified_gmt":"2025-03-21T05:31:46","slug":"why-id-verification-fails-online","status":"publish","type":"post","link":"https:\/\/dev.ftxidentity.com\/custom-development\/blog\/why-id-verification-fails-online\/","title":{"rendered":"7 Common Reasons Online ID Verification Fails [And What You Can Do About It]"},"content":{"rendered":"

DISCLAIMER:<\/strong> This article outlines common reasons that ID verification fails. If you’re having issues with a specific verification, consult the company performing the verification. FTx Identity does not provide consumer verification.\u00a0<\/em><\/p>\n

To combat identity fraud, many businesses use comprehensive identity verification processes.<\/p>\n

Although these processes protect you, the customer, they\u2019re not always user-friendly. As a result, customers might experience problems in the verification process.<\/p>\n

Does that sound like you? Are you asking, \u201cWhy can\u2019t my identity be verified online?\u201d<\/p>\n

This guide covers the most common reasons for ID verification failing, as well as the steps you can take to remedy the issue and get verified online.<\/p>\n

\"Reasons<\/p>\n

Reasons for ID Verification Problems and How to Prevent It<\/h2>\n

When websites verify age<\/b><\/a> the process typically includes a mix of biometric authentication and document scanning.<\/p>\n

For example, these systems might ask you to upload a photo of your driver\u2019s license, and then verify your identity by taking a selfie to cross-reference it. These systems also include knowledge-based authentication<\/strong><\/a> processes, e.g. asking you to choose addresses from a list of previous addresses.<\/p>\n

These platforms can fail to verify your identity at each phase of the process, including when verifying a driver\u2019s license<\/b><\/a> or ID documents, address verification, or when using facial recognition.<\/p>\n

Occasionally, issues like system errors, glitches, or internet connectivity problems may arise that cause your ID to fail verification. Rest assured, we are here to guide you through the common causes of ID verification failures and show you how to avoid them.<\/p>\n

With our help, the realm of digital identity verification<\/a> can be seamlessly navigated. Let’s begin!<\/p>\n

Problems When Verifying Documents<\/h2>\n

You might be required to upload a driver\u2019s license, for example. These systems typically rely on AI verification and validation<\/b><\/a>, with data extracted from your ID document. Some common issues these processes fail include:<\/p>\n

1. Unmatched information<\/strong><\/p>\n

It is crucial for users to provide personal information (name, birthday, or nationality) accurately and attentively during the verification process. Customers often make errors or typos when they are in a hurry, resulting in mismatches with the information extracted from their documents. To avoid any chances of rejection, it is important to carefully and correctly enter all details.<\/p>\n

2. The used ID document is not accepted<\/strong><\/p>\n

Double check that the type of document you are using is accepted. Companies set rules about the accepted forms of identification, and it differs by industry and business type. To prevent rejection, customers must double-check this information before submitting their ID document.<\/p>\n

3. Unclear ID document image<\/strong><\/p>\n

To ensure successful verification, customers must ensure that the entire document is clear, every word is legible and accurately captured, and the photo on the document is also visible. It is important to note that submitting a screenshot or displaying a photo on another screen will likely result in rejection.<\/p>\n

It is important for customers to take light into consideration, ensuring that it\u2019s not obstructing information or creating a glare, and factor this in if they decide to use flash. To add to this, it\u2019s important for customers to keep their hands still when capturing a picture of their document and wipe down their camera before snapping the picture.<\/p>\n

4. Document that has been punched or has expired<\/strong><\/p>\n

It is crucial for customers to ensure that the document they provide is up-to-date and has not been cancelled. Failure to do so will result in denial.<\/p>\n

\"Facial<\/p>\n

Common Issues with Facial Recognition<\/h2>\n

Biometric ID verification<\/b><\/a> is commonly used online. If you can\u2019t pass a facial recognition check, the most common reason is:<\/p>\n

1. Unclear Images\u00a0<\/strong><\/p>\n

There are several factors that contribute to the mismatch between the ID document image and the selfie:<\/p>\n