Frequently Asked Questions

FTx Identity currently supports facial recognition through live selfie scans. This method links identity to a real person in real-time, eliminating the need for passwords or PINs and enabling secure, fast verification.

FTx Identity’s AI uses 3D depth mapping, texture analysis, and micro-movement detection (like blinking or subtle head turns) to ensure the face presented is live – not a photo, video, mask, or screen replay.

Yes. Biometric authentication is tied to a physical trait – the face – making it far more difficult to steal or fake than traditional credentials. It helps prevent phishing, stolen logins, or SIM-swapping attacks.

Yes. Once a user is verified, they can use facial recognition for faster repeat logins or checkouts without re-uploading their ID, improving user experience and reducing friction.

Yes. As long as the device has a camera and connects to the internet – whether mobile, tablet, desktop, or kiosk – FTx Identity’s biometric tools can verify the user.

FTx Identity uses AI-powered document analysis, facial recognition, and liveness detection to:

• Automatically extract and validate ID data (name, age, etc.).
• Compare live selfies with ID photos to prevent impersonation.
• Flag suspicious patterns (e.g., photo edits, mismatched details).

By replacing human review with machine learning models, FTx Identity:

• Eliminates fatigue-based mistakes (e.g., overlooking expired dates).
• Standardizes checks for 100% consistency across all verifications.
• Reduces bias in manual approvals/rejections.

Yes. The AI-powered FTx Identity checks for:

• Pixel mismatches (e.g., Photoshop edits).
• Inconsistent fonts/alignment (common in fake IDs).
• Anomalies in holograms or barcodes.

• Auto-retries: Prompts users to recapture blurry/low-light images.
• Confidence scoring: Flags uncertain cases for human review.
• Multi-angle analysis: Cross-checks data points for partial matches.

Yes. Options include:

• Manual review by your team.
• Alternate verification methods (e.g., secondary ID upload).

FTx Identity uses AI-powered optical character recognition (OCR) to read and extract text from IDs, including:

• Machine learning models trained in global ID formats.
• Pattern recognition for structured data (dates, IDs, numbers, etc.).

The AI-based FTx Identity currently supports text or data extraction present in English and accepts driver’s licenses as a part of ID types.

• ID types (driver’s licenses).

FTx Identity cross-checks extracted data via:

• Government-issued barcode/machine-readable zone (MRZ) scans.
• Database checks (e.g., expiration dates, ID number patterns).

No. Once you upload the ID, the age & identity verification and authentication process is fully automated. The system extracts texts for database checks or auto-filling forms, etc.

FTx Identity provides detailed, real-time verification reports, including:

• Successful vs. failed verification attempts
• Customer age & ID validation status
• Timestamp & method of verification (biometric, AI scan, etc.)
• Metadata for compliance and review

Yes! Retailers can tailor the dashboard to display key metrics such as:

• Daily/weekly/monthly verification volumes
• Approval/denial rates
• Customer demographics
• Integration performance (POS/ecommerce sync status)

Absolutely. Every scan is securely logged with:

• Date, time, and location of verification
• Device & IP address (for online checks)
• ID type used (driver’s license)
• Biometric match confidence score

Yes – retailers can export reports in multiple formats (CSV, PDF, Excel) for:

• State/federal compliance audits
• Tax documentation
• Third-party age-restriction programs (e.g., Altria’s EAIV incentives)
• Internal record-keeping

FTx Identity employs multi-layered fraud prevention, including:

• AI-powered document verification – Detects fake or altered IDs using machine learning & pattern recognition.
• Liveness detection – Ensures the person submitting the ID is physically present via biometric checks (facial matching, blink tests, etc.).
• Database cross-checks – Validates IDs against government-issued templates & known fraud databases.
• Behavioral analysis – Flags suspicious behavior (e.g., repeated failed attempts, mismatched details).

Our system combats spoofing with:

• Advanced anti-spoofing tech – Detects deepfakes, printed photos, screen replays, and masks using 3D depth sensing & micro-expression analysis.
• Automatic rejection – Suspicious verifications are flagged and blocked in real-time, with detailed logs for review.
• Continuous model updates – Our AI learns from new fraud patterns to stay ahead of evolving threats.

Yes. The system monitors verification patterns and alerts administrators if anything looks unusual.

Retailers receive:

• Instant notifications – Via email or dashboard alerts for high-risk verifications.
• POS/ecommerce integration – Fraud attempts can trigger automatic checkout blocks until manually reviewed.
• Detailed fraud reports – Summaries of flagged events with recommended actions.

FTx Identity can integrate with other fraud tools to provide extra layers of protection.

All personal data is encrypted using industry-standard protocols both during transmission and while stored.

FTx Identity offers seamless cross-platform integration across:

• Mobile
• POS

Our ID scanning platform is designed for seamless integration with FTx POS. However, FTx Identity is now readily available for straightforward integration across many major ecommerce platforms and age-restricted websites. This simplifies the process for online retailers using Loyal-n-Save, Shopify (coming soon), WooCommerce (under development), and Adobe Commerce (Magento – under development), as well as websites that require age verification for access to content or services, enabling them to easily enhance security and create smoother user experiences. To know more about the integration with your current system, please write to us at Info@ftxidentity.com or call our specialists at (845) 719-3550.

Yes. We can provide the integration document with steps so users can easily integrate it with their respective applications.

Yes, one-click plugins are available for ecommerce platforms like FTx Commerce, Loyal-n-Save, Shopify (coming soon), WooCommerce (under development), and Adobe Commerce (Magento - under development).

No.

FTx Identity regularly updates the system, and all the bug fixes and performance enhancements are automatically updated in the retailer’s system.

It helps verify customer identity or age right at checkout using a quick selfie or ID scan. This keeps the process smooth and safe without interrupting the shopping flow.

Yes. The FTx Identity platform is designed to manage high traffic efficiently, so whether it’s a holiday rush or a big sale, verifications still happen fast and reliably.

• Step 1: Customer uploads ID or uses device camera.
• Step 2: AI validates document authenticity + matches selfie to ID.
• Step 3: Approved buyers proceed; denied users see compliance messaging.

Yes. Once a customer is verified, they don’t need to go through the process again. This saves time during repeat purchases and keeps things moving quickly.

By confirming a buyer’s identity before a sale is completed, the system prevents fraudulent transactions and helps lower the risk of chargebacks.

In-store, the system can be used to verify customers before high-value or restricted purchases. This acts as a deterrent and helps staff flag suspicious behavior early.

Yes. Customers can be verified when they enter the store or start browsing online. That way, checkout becomes quicker and smoother later.

The system automatically scans and detects signs of hologram tampering, photo swaps, altered birth dates, or any other inconsistency in an ID. If anything looks off, it can reject the ID instantly or send it for review.

Yes. It’s made to be simple and quick. One-tap verification and POS pop-up allow cashiers to manage operations seamlessly.

All personal information is handled securely, with strong encryption and storage protocols. The system is built to follow HIPAA regulations and protect sensitive data.

Patients can complete their verification online or at a kiosk before they arrive.

• Self-service pre-registration via mobile/portal reduces front-desk waits.
• Auto-populates EHR systems with verified data (name, DOB, address).
• Kicks off compliance workflows (e.g., consent forms) post-verification.

Yes. FTx Identity works well with virtual care. Patients can verify their identity from home using a webcam or mobile device.

Facial recognition and liveness detection stops imposters from using stolen insurance cards. Fraud detection AI flags suspicious patterns (e.g., duplicate identities). Audit trails track every access attempt for investigations.

• Biometric liveness detection prevents synthetic identity fraud.

Yes. Banks and fintech companies can add FTx Identity by integrating into their mobile apps, allowing customers to verify themselves without switching apps.

With instant verification, the need for manual document reviews is reduced. This helps speed up loan approvals and makes the entire process more efficient.

Yes. FTx Identity can be combined with other methods like passwords or OTPs to create a layered security approach for customer logins and transactions.

The FTx Identity system currently supports driver’s license ID across U.S. and uses advanced OCR to accurately read.

Before users can register or make purchases, they’re required to upload their ID or complete a selfie check. This ensures they meet the age requirements.

Yes. Even during tournaments or events, the system can process many verifications at once without slowing down the platform.

It helps prevent players from creating multiple accounts or using stolen credentials, creating a safer and more trustworthy environment.

Yes. Games can require verification before allowing access to age-sensitive content or purchases, ensuring only eligible users can continue.

We can provide the integration document with steps, making it easy for developers to add identity checks into registration, payment, or gameplay flows.

• Real-Time Age Calculation: Instantly checks DOB against local minimum age laws (21+ for cannabis, 21+ for tobacco, 18+ for lottery, etc.).
• Document Authentication: Detects fake/altered IDs using AI-powered hologram, barcode, and UV light checks.
• Regulatory Reporting: Generates audit-ready logs for state inspectors.

Yes. It works for ecommerce websites, retail stores, curbside pickup, and delivery apps, offering flexibility for any business type.

It speeds up check-in and checkout, reduces waiting time, and makes the experience smoother by confirming eligibility before service begins.

Yes. Delivery drivers can use a mobile device to scan IDs or prompt a facial check before handing over age-restricted items.

Businesses can configure the system to match local laws by setting different age limits or verification rules based on store location.

Customers scan their ID or take a selfie when entering. The system checks both in real- time to confirm age and prevent unauthorized purchases.

It allows dispensaries to set rules based on location, so businesses stay aligned with state-level compliance requirements.

Yes. Drivers can verify customers on the spot using a smartphone or tablet before handing over the product.

• Driver App – Scan customer IDs + match faces at the door.
• Geolocation Checks – Confirms delivery address matches order.

Yes. Facial recognition and liveness detection can be added to verify that the person picking up the product matches the approved buyer.

• AI-Powered ID Scanning: Instantly detects fake, altered, or borrowed IDs with over 99% accuracy.
• Liveness Detection: Blocks photos/screenshots via real-time facial matching.
• Dynamic Barcode Validation: Cross-checks scanned barcodes against state DMV databases.
• Staff Alerts: Flags high-risk IDs with visual warnings at checkout.

• Scan ID – Customer presents driver’s license.
• AI Verification – System checks for tampering, expiration, and age.
• pproval/Denial – Cashier sees ✅ (proceed) or ❌ (decline) with reason.

Three-Step Delivery Compliance:

• Pre-Order: Customers upload ID + selfie during checkout.
• At Delivery: Driver re-scans ID + matches face via app.
• Geofencing: Confirms delivery is to the same address as the order.

Yes. Tablets and POS devices can run the verification app, making it easy for staff to use during normal transactions.

By verifying age at checkout and offering a recheck at delivery, it ensures businesses follow legal guidelines from purchase to fulfillment.

• Instant Age Verification: Scans IDs and calculates age in <2 seconds (21+ for all tobacco products under federal law).
• FDA Compliance Logs: Automatically records every verification for inspection-ready audits.
• Fraud Prevention: Uses AI-powered hologram checks to detect fake IDs and borrowed licenses.

One-Tap Verification:

• Staff simply scan the ID (barcode or front/back) using a handheld scanner.
• The system instantly shows ✅ APPROVED or ❌ DENIED with reason (expired, underage, etc.).

Custom Rule Engine:

• Set product-specific age rules (e.g., 21+ for vapes, 18+ for cigars in certain states).
• POS Integration: Blocks restricted items at checkout if age isn’t verified.
• Employee Alerts: Prompts cashiers to re-check ID for high-risk products.

Retailers can adjust settings for each location, so the right rules apply depending on where the sale is going.

By storing detailed records of every verification, it helps retailers prove they followed the law during inspections or audits.

• Age Verification (18+/21+): Required for hemp-derived CBD in most states, even if not federally mandated.
• High-THC Products: Essential for CBD with >0.3% THC (where state laws apply).
• Risk Mitigation: Protects sellers from chargebacks and regulatory scrutiny.

You can configure it to follow the most current laws by state or even by city, helping you stay compliant in each location. For example, setting up state laws (e.g., 21+ in CA vs. 18+ in TX), product type (e.g., smokable vs. topical CBD), local bans (e.g., NYC’s flavored CBD restrictions), etc.

Yes. Once someone is verified, they can be checked in with a QR code or facial recognition for faster service.

Yes. Customers can verify their identity from home using their phone or computer before completing the purchase.

End-to-End Protection:

• Age Gates: Blocks underage users before cart checkout.
• Audit Logs: Stores verification records for bank/payment audits.
• Chargeback Defense: Provides proof of verification for dispute resolution.